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Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Online

Need to order a prescription, book an appointment or view Health Records ?

This can now be done online. Please ask the receptionists or click on the link for Online Patient Access.

https://patient.emisaccess.co.uk/account/login?ReturnUrl=%2F

ABOUT PATIENT ACCESS

I
f you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at a summary of your health record including your medications, immunisations and allergies online. You can also still use the telephone or call in to the surgery for any of these services as well.  It’s your choice. 

Being able to see your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.



How to Apply for Online Patient Access

To register for the online service you will need to complete a registration form on the patient access website. Once you have completed the registration, will need to bring in the form together with a photo ID and proof of residence to completes the registration process and to access all of the functionaility.  Our receptionists will print you your own personalised registration details. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.

 These will include your:
·         PIN
·         PracticeID
·         Access ID
·         NHS number

You will need all of these to register.


It will be your responsibility to keep your login details and password safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password. If you print out any information from your record, it is also your responsibility to keep this secure.  If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.



 Before you apply for online access to your record, there are some other things to consider. 
Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.


Things to consider

Forgotten history:  There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news:   If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share your information with someone:  It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. 

Coercion:  If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information:  Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else:  If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.



More information 
For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:

Keeping your online health and social care records safe and secure http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf


Click here to read more on NHS Choices website

 

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record

Have Your Say

Welcome to Suthergrey House Medical Centre

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

New Doctor has joined the Team

As of Monday 13th August 2018 we are pleased to announce Dr Tasneem Tajbhai has joined the team and will be working 3 days at the surgery.

The surgery's registration list is currently closed as of Monday 16th July 2018.

Applications can be made if an immediate family member is registered at the surgery.

Please contact PCSE (Primary Care Services England) if you require any information on registering with a different surgery in the area.

The Customer Support Centre is open from 8:00-17:00, Monday to Friday for all services.

Phone: 0333 014 2884
Email: please use the enquiry form https://pcse.england.nhs.uk/contact-us/
Post *: Primary Care Support England, PO Box 350, Darlington, DL1 9QN

We apologise for any inconvenience caused and thank you for your continued support.

 

GDPR (General Data Protection Regulation)

As of the 25th of May 2018 the GDPR (General Data Protection Regulation) law will be implemented.

We understand how important it is to keep your personal information safe and secure and we take this very seriously.

We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.

Find out more:

Suthergrey House Medical Centre Privacy Notice

The only website this Privacy Notice applies to is the Surgery's website. If you use a link to any other website from the Surgery's website then you will need to read their respective Privacy Notice. We take no responsibility (legal or otherwise) for the content of other websites.

NHS Your Data Matters Leaflet

PRIVACY NOTICE FOR PATIENTS UNDER 16 YEARS OF AGE

The surgery is currently working on producing a separate privacy notice and in the meantime please see the contents of the Suthergrey House Medical Centre Privacy Notice above.

If you are under 16 and concerned about your information or have any queries about your rights or any other matter relating to your information, then please contact the Data Protection Officer (Dr Smita Patel).

Shortage in Capacity of Administration staff

The surgery is currently experiencing shortage of staff through unforeseen circumstances.

Please be assured we are working very hard to improve the current situation and we thank you for bearing with us and for your continued support.

Signed

The Partners

 

Need Advice and Support when we are closed:

Try 111 rather than A&E

http://www.enhertsccg.nhs.uk/nhs-111-out-hours

If you need to see a GP Out of hours please see link below for information and location of these services.

http://www.westhertsmedicalcentre.nhs.uk/

http://www.nhs.uk/service-search/UrgentCare/UrgentCareFinder?Location.Name=Watford&Location.Latitude=51.656&Location.Longitude=-0.39&IsAandE=False&IsPharmacy=False&IsUrgentCare=True&IsOpenNow=False&MileValue=10&currentPage=1

PATIENT ONLINE ACCESS

Online

Need to order a prescription, book an appointment or view Health Records ?

This can now be done online. Please ask the receptionists or click on the link for Online Patient Access.

https://patient.emisaccess.co.uk/account/login?ReturnUrl=%2F

WATFORD EXTENDED ACCESS

GP appointments are now available 7 days a week in Watford and Three Rivers. Patients registered with a GP Practice in either Watford or Three Rivers can now make an appointment to see a GP on weekday evenings 6.30pm - 8.00pm and at the weekend, Saturdays 9.00am and 1.00pm and 3.00pm - 7:00pm, Sundays 9.00am - 1.00pm. Appointments for blood tests can also be booked on Saturday and Sunday Mornings.

Please note that during these appointments your health record may be accessed and viewed by clinical staff other than your GP or a GP at your practice.

Weekend Extended Access Information Poster

 

                                                            

 

 

(Site updated 13/11/2018)

Contact Details

Suthergrey House Medical Centre

Contact Telephone

01923 224 424
111
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