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Online Services

Consult online

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up


Need to order a prescription, book an appointment or view Health Records ?

This can now be done online. Please ask the receptionists or click on the link for Online Patient Access.

Patient Access


f you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at a summary of your health record including your medications, immunisations and allergies online. You can also still use the telephone or call in to the surgery for any of these services as well.  It’s your choice. 

Being able to see your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.

How to Apply for Online Patient Access

To register for the online service you will need to complete a registration form on the patient access website. Once you have completed the registration, will need to bring in the form together with a photo ID and proof of residence to completes the registration process and to access all of the functionaility.  Our receptionists will print you your own personalised registration details. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.

 These will include your:
·         PIN
·         PracticeID
·         Access ID
·         NHS number

You will need all of these to register.

It will be your responsibility to keep your login details and password safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password. If you print out any information from your record, it is also your responsibility to keep this secure.  If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

Before you apply for online access to your record, there are some other things to consider. 
Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

Things to consider

Forgotten history:  There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news:   If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share your information with someone:  It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. 

Coercion:  If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information:  Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else:  If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

More information 
For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:

Keeping your online health and social care records safe and secure

Click here to read more on NHS Choices website


Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record

Have Your Say

Welcome to Suthergrey House Medical Centre

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Parking Restrictions

Please register your car at reception each time you visit  the surgery. The key pad can be located in the waiting area. Please follow the instructions on the screen.If you do receive a penalty charge please contact the company direct  on 0115 822 5027 as the surgery can not cancel or refund any charges.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.


The practice is currently accepting new patients, please contact surgery for registration details and confirm you are within our catchment area.

Contacting You....

We have introduced a texting service via your mobile phone to send you messages.  These messages could be a reminder about an appointment, asking you to contact us to make an appointment for a  review or a health check.  In some instances we may confirm results of blood tests.   We also may at times contact you via email.  Please let us know if you do or do not wish to be contacted either by text or email, if you do wish to be contacted we will require you to come into the surgery and show a form of ID (photo if possible) and confirm your mobile and or email address.


Need Advice and Support when we are closed:

Try 111 rather than A&E

If you need to see a GP Out of hours please see link below for information and location of these services.



Need to order a prescription, book an appointment or view Health Records ?

This can now be done online. Please ask the receptionists or click on the link for Online Patient Access.


GP appointments are now available 7 days a week in Watford and Three Rivers. Patients registered with a GP Practice in either Watford or Three Rivers can now make an appointment to see a GP on weekday evenings 6.30pm - 8.00pm and at the weekend, Saturdays 9.00am and 1.00pm and 3.00pm - 7:00pm, Sundays 9.00am - 1.00pm. Appointments for blood tests can also be booked on Saturday and Sunday Mornings.

Please note that during these appointments your health record may be accessed and viewed by clinical staff other than your GP or a GP at your practice.

Weekend Extended Access Information Poster


As from the 16th March 2019, the surgery will have a new parking restriction service in operation.  Please ensure you register your vehicle details on the screen located at the reception desk upon arrival. 

Please note  if you attend the practice in the morning without an appointment and wish to wait for our reception to open, please do not arrive and park you vehicle in the car park for more than 5 minutes before we open.  You can only register your vehicle at the reception desk, arriving too early could incur a parking fine.


All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to pateints at each practice.

The average pay for GPs who worked for six months or more in Suthergrey House Medical Centre in the last financial year was £61970 before Tax and National Insurance.  This is for 3 full time, 4 part time and 1 GP locum.

Hard copy of this statement is available upon request.





(Site updated 02/12/2020)

Contact Details

Suthergrey House Medical Centre

Contact Telephone

01923 224 424
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